I have a strange memory skill set that allows me to recall some of the smallest details, which in turn makes guests feel great. There are many times when guests return for a second visit and I’ll remember what they drank previously down to the order in which they imbibed. Service Bar DC is a neighborhood cocktail bar, so having a relationship with our guests is extremely important to us. You eliminate that barrier of anonymity and start to establish a personal connection. I’m very big on getting the names of our guests and introducing myself. How can you ensure that your customers enjoy themselves enough that they return? Nine times out of ten, they come back to tell me where they’ve been and give their feedback, which I appreciate. from out of town, I write down a list of suggested bars and restaurants to check out that are in their wheelhouse. I always respectively engage with those sitting across from the bar, and if I find out that they are in D.C. If there are different guests visiting from the same area, I introduce them. Our products are vehicles for making all sorts of connections. I always welcome guests with a smile, a menu, and a greeting. It’s hard to put into words how I behave during a typical shift, because I feel like I’m just being myself. What do you do to create unforgettable experiences for your customers? It’s always nice to feel like more than just a bar tab. She makes it a point to recall the names, faces, and preferences of her guests so to set them at ease. Sometimes you want to go where everybody knows your name.Īnd if that’s your thing, you have to go where Christine Kim puts the “tender” love and care in “bartender.” Christine, who currently presides most nights at Service Bar in Washington, D.C., has the uncanny memory of an elephant.
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